We have not been able to confirm that Verizon has removed the Google Android Market from their phones (and the HTC Droid Incredible appears to have the correct market http://www.htc.com/us/support/droid-incredible-verizon/help/applications).

If you cannot find the icon for the Google Market please contact Discovery Support with the model of your phone so we can help you determine how to download Principalm.

If Verizon has removed the Google Android Market from some their newer phones, and replaced it with their own App Store: V Cast Apps, you may need to follow the instructions below:

Principalm is not currently available from V Cast Apps as we chose only to submit our application from the Google approved Android Market. This means that if you do not have access to the Android Market you may not be able to install Principalm on Android.

You can install the Google Android Market onto your phone, but this process has not been tested and we can provide no support for this process: Droid Life new Market Install.

Our support department may be able to help you install the files directly, please contact us if you are having any issues: Discovery Support.

1. Open the Market app
2. Click Search icon
3. Find CatLog (CatLog is a third party application and is not covered by Discovery Support; feel free to use another Log program if you prefer)
4. Click Free, then OK to install
5. Open your App Drawer
6. Run CatLog, click OK on message
7. In Search type Principalm
8. Click Menu button, then Save
9. Click OK to save log.
10. Assuming you have email setup on your device:
    • Click the Menu button, then Send.
    • Click “As Attachment” and then click your email program.
    • Please send the log to support@discoverysoftware.com.
11. If you do not have email:
    • Connect your device to your computer, using its USB cable.
    • Pull down Notifications, then select “USB Connected”, and finally “Turn on USB storage”. (Alternatively, some devices use these steps: A “Connect to PC” screen should be displayed on your device. Select “Disk Drive” from the list. Then click Done.)
    • On your computer, open the drive showing the contents of your card.
    • Open the “catlog_saved_logs” folder.
    • Email the latest log file to support@discoverysoftware.com.

For this to be effective, you will also want to schedule your bridge (ie, Acorn data extractor) to export data automatically. For more information please see the Automatically extract school data section here.

Then follow these steps to schedule Principalm Connect to run automatically:

1. Configure a Scheduled Task to run Principalm Connect (paths will vary based on Windows OS and Windows user account): ConnectCmd.exe -t"iPhone Update Service" -p1234 -o"C:\Users\username\AppData\Roaming\Principalm Connect\" For details on the command line options and/or how to run the command on Mac, please click here.

2. Lastly each iPhone, iPod touch user will need to sync the new data from the computer running Connect to their device. For more information, follow the steps for transferring data here.

This message indicates that Connect is having trouble writing to its log file. It is normally caused by the file being locked by another process, or being set read-only.

Connect will have tried to recover from this error by trying to write a second Run Log with a unique timestamp. If you see the message above it means this has also failed.

Solutions:

The only solution for this problem is to determine why Connect is unable to write to the appropriate location.

• Typically the Run Log is written to these locations:
• Vista: C:\Users[user]\AppData\Roaming\Principalm Connect\
• WinXP: C:\Documents and Settings[user]\Application Data\Principalm Connect\
• If you are able to create or save a file to these folders, then please examine if Connect is being run as another user, perhaps that user does not have permission to write to that folder.
• The Application Data folder may also be on a shared network drive if you are using a domain user account. If this is the case perhaps network access is down. You local Technical help may be able to assist.

If you are able to create files in the above location, try running Principalm Connect again, if the problem persists, please do not hesitate to call our support department for assistance with this issue.

• using your finger swipe the name from right to left
• then click the delete button

If the computer is not listed try I can’t see any computers to sync to on my iPhone.

If the computer is listed, but the User and update date are grayed out, then the iPhone can see the computer but cannot connect.

This problem is caused by the incoming signal being blocked by your computer running the iPhone Update Service. We have not found all of the causes as of yet, but the most common cause is a firewall blocking the incoming signal.

Check out this article for help modifying your firewall settings: Principalm Update Service: Firewall Settings

If changing your firewall settings did not help, the best option is to try and connect by specifying the subnet your wireless is running on.

This article explains how to connect to a different subnet via your iPhone: iPhone: Connect via different subnet

If none of these solutions work please contact our support department and we will try and get you up and running.

Email Support

If you are using a Macintosh, follow the steps below:

1. On your computer, open System Preferences.  Open Network.
2. Highlight the AirPort icon. Write down the Network Name currently selected (you will need this to re-establish your regular network connection).
3. From the Network Name menu, select Create Network.
4. Give the network a name (ie, Adhoc).  The default channel should be fine.  Click Require Password.  Enter and verify a password for the network. Click OK.
5. Open Principalm Connect.  Assuming you have school(s) already configured, from the Destination drop down, select iPhone Update Service.  Enter and confirm a password, if you have not done so.  Then click Update Now.
6. On your iPhone OS device, select Settings | WiFi. Write down the WiFi network currently selected (you will need this to re-establish your regular WiFi connection).
7. Click WiFi. Click the name of the adhoc network you just created (ie, Adhoc).
8. Click Settings, then return to your list of Applications.
9. Assuming Principalm Connect has finished updating (you will see the message “Update device has completed…” ), open Principalm. Click Sync. Select your computer name.  The data will be transferred from your computer to your iPhone OS device.
10. When the transfer is complete you will be asked for your password.  Enter it and click Go.  You will be brought into Principalm.
11. When finished, on your computer in System Preferences | Network, select your typical network from the Network Name drop down.  Then on your iPhone OS device in Settings | WiFi, select your typical WiFi network.

Assuming you saved the ad-hoc network you created, in the future when you wish to update your data in Principalm on your device you only need to select the adhoc network you created, update to the iPhone Update Service with Principalm Connect, then sync with your iPhone OS device.  And when the data transfer is complete, select your typical networks on both you computer and iPhone OS device.

Note for iOS 3GS devices:

We have found that you may need to turn on airplane mode in order to successfully connect to the ad-hoc WiFi network:

• On your iPhone, open Settings.
• Turn Airplane Mode ON.
• Click Wi-Fi.
• Turn Wi-Fi ON.
• Choose your Adhoc network.
• Then go into Principalm and sync the data from your computer to your iPhone.

After the data transfer is complete, please turn Airplane Mode back OFF and connect to your typical Wi-Fi network.

Note for iOS 4 devices:

We have found that you may need to turn off 3G in order to successfully connect to the ad-hoc WiFi network:

• On your iPhone, open Settings.
• Click General, then Network.
• Turn Enable 3G OFF.

After the transfer is complete with Principalm Connect, please turn 3G back on and connect to your typical Wi-Fi network.

If you are using Windows, click your operating system version to see the steps:

• Vista
• XP

1) Bluetooth: Bluetooth on the iPhone is only usable for headsets as far as we know. Apple doesn’t expose Bluetooth in its supported iPhone APIs.

2) USB wired transfer:  Apple also doesn’t officially support iPhone file system access over USB.

3) We also considered wireless through the cell network, however we did not think this was a viable solution because:

• Cost to the customer. Depending on the carrier and plan, the cost of downloading several megabytes a day could be significant.
• Requires a world-accessible server. The data must be exposed to the Net. This raises all the usual challenges related to constructing and operating a world-accessible data server in a school.
• Possible performance constraints. Significantly slower than WiFi. Depending on carrier and location, may be drastically slower than WiFi.
• Not available on the iPod touch.

1. Connect your iPhone OS device to your computer.  Allow the sync to occur.
2. Browse to the follow directory:
Mac: /Users/<username>/Library/Logs/CrashReporter/MobileDevice/<name of iPhone>’s iPhone/
Windows XP: C:\Documents and Settings\<username>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
Windows Vista/7: C:\Users\<username>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
3. Email support@discoverysoftware.com all crash reports starting with the name “Principalm”.  Feel free to compress the files before emailing.

If there are no computers listed the reason is most likely because your local computer (where you are running Principalm Connect) is not on the same subnet as your local WiFi.

This article explains how to connect to a different subnet via your iPhone: iPhone: Connect via different subnet