For this to be effective, you will also want to schedule your bridge (ie, Acorn data extractor) to export data automatically. For more information please see the Automatically extract school data section here.

Then follow these steps to schedule Principalm Connect to run automatically:

1. Configure a Scheduled Task to run Principalm Connect (paths will vary based on Windows OS and Windows user account): ConnectCmd.exe -t"iPhone Update Service" -p1234 -o"C:\Users\username\AppData\Roaming\Principalm Connect\" For details on the command line options and/or how to run the command on Mac, please click here.

2. Lastly each iPhone, iPod touch user will need to sync the new data from the computer running Connect to their device. For more information, follow the steps for transferring data here.

• using your finger swipe the name from right to left
• then click the delete button

If the computer is not listed try I can’t see any computers to sync to on my iPhone.

If the computer is listed, but the User and update date are grayed out, then the iPhone can see the computer but cannot connect.

This problem is caused by the incoming signal being blocked by your computer running the iPhone Update Service. We have not found all of the causes as of yet, but the most common cause is a firewall blocking the incoming signal.

Check out this article for help modifying your firewall settings: Principalm Update Service: Firewall Settings

If changing your firewall settings did not help, the best option is to try and connect by specifying the subnet your wireless is running on.

This article explains how to connect to a different subnet via your iPhone: iPhone: Connect via different subnet

If none of these solutions work please contact our support department and we will try and get you up and running.

Email Support

If you are using a Macintosh, follow the steps below:

1. On your computer, open System Preferences.  Open Network.
2. Highlight the AirPort icon. Write down the Network Name currently selected (you will need this to re-establish your regular network connection).
3. From the Network Name menu, select Create Network.
4. Give the network a name (ie, Adhoc).  The default channel should be fine.  Click Require Password.  Enter and verify a password for the network. Click OK.
5. Open Principalm Connect.  Assuming you have school(s) already configured, from the Destination drop down, select iPhone Update Service.  Enter and confirm a password, if you have not done so.  Then click Update Now.
6. On your iPhone OS device, select Settings | WiFi. Write down the WiFi network currently selected (you will need this to re-establish your regular WiFi connection).
7. Click WiFi. Click the name of the adhoc network you just created (ie, Adhoc).
8. Click Settings, then return to your list of Applications.
9. Assuming Principalm Connect has finished updating (you will see the message “Update device has completed…” ), open Principalm. Click Sync. Select your computer name.  The data will be transferred from your computer to your iPhone OS device.
10. When the transfer is complete you will be asked for your password.  Enter it and click Go.  You will be brought into Principalm.
11. When finished, on your computer in System Preferences | Network, select your typical network from the Network Name drop down.  Then on your iPhone OS device in Settings | WiFi, select your typical WiFi network.

Assuming you saved the ad-hoc network you created, in the future when you wish to update your data in Principalm on your device you only need to select the adhoc network you created, update to the iPhone Update Service with Principalm Connect, then sync with your iPhone OS device.  And when the data transfer is complete, select your typical networks on both you computer and iPhone OS device.

Note for iOS 3GS devices:

We have found that you may need to turn on airplane mode in order to successfully connect to the ad-hoc WiFi network:

• On your iPhone, open Settings.
• Turn Airplane Mode ON.
• Click Wi-Fi.
• Turn Wi-Fi ON.
• Choose your Adhoc network.
• Then go into Principalm and sync the data from your computer to your iPhone.

After the data transfer is complete, please turn Airplane Mode back OFF and connect to your typical Wi-Fi network.

Note for iOS 4 devices:

We have found that you may need to turn off 3G in order to successfully connect to the ad-hoc WiFi network:

• On your iPhone, open Settings.
• Click General, then Network.
• Turn Enable 3G OFF.

After the transfer is complete with Principalm Connect, please turn 3G back on and connect to your typical Wi-Fi network.

If you are using Windows, click your operating system version to see the steps:

• Vista
• XP

1) Bluetooth: Bluetooth on the iPhone is only usable for headsets as far as we know. Apple doesn’t expose Bluetooth in its supported iPhone APIs.

2) USB wired transfer:  Apple also doesn’t officially support iPhone file system access over USB.

3) We also considered wireless through the cell network, however we did not think this was a viable solution because:

• Cost to the customer. Depending on the carrier and plan, the cost of downloading several megabytes a day could be significant.
• Requires a world-accessible server. The data must be exposed to the Net. This raises all the usual challenges related to constructing and operating a world-accessible data server in a school.
• Possible performance constraints. Significantly slower than WiFi. Depending on carrier and location, may be drastically slower than WiFi.
• Not available on the iPod touch.

1. Connect your iPhone OS device to your computer.  Allow the sync to occur.
2. Browse to the follow directory:
Mac: /Users/<username>/Library/Logs/CrashReporter/MobileDevice/<name of iPhone>’s iPhone/
Windows XP: C:\Documents and Settings\<username>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
Windows Vista/7: C:\Users\<username>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
3. Email support@discoverysoftware.com all crash reports starting with the name “Principalm”.  Feel free to compress the files before emailing.

If there are no computers listed the reason is most likely because your local computer (where you are running Principalm Connect) is not on the same subnet as your local WiFi.

This article explains how to connect to a different subnet via your iPhone: iPhone: Connect via different subnet

If the user profile name, and update date are in light grey, this means that your iPhone can see your computer, but is having trouble connecting.

One of the causes for this is if you have your windows firewall turned on.

These steps may provide the solution:

The first time you update to the iPhone Update Service using Principalm Connect you may see this message:

Please ensure that the application Name: is “Principalm Update Service” if so, then you must choose Unblock in order for the iPhone to have access to download your data.

To verify that you have the correct settings please do the following: Windows XP:

• On the computer where you are running Principalm Connect, go to Start->Control Panel->Windows Firewall
• Click on the General tab.
• If your firewall is On please continue, if the firewall is Off this is not your problem and you will need to try some other troubleshooting tips.
• Click on the Exceptions tab.
• You should see something similar to the image below, we need to ensure that there is a check-mark beside the Principalm Update Service

• If you do not see Principalm Update Service you should click Add Program and browse to: C:\Users[user]\AppData\Roaming\Principalm Connect Where [user] is the name of the user you are logged in as.
• Click Open, then Apply
• This should fix your issue.

Notes: Bonjour Services may also have been added to the Windows Firewall Exceptions, but this can either be blocked or unblocked it does not appear to have any influence on the connection to the iPhone Service.

You will need Principalm Connect version 7.5.0.8 or later to transfer your data from your computer to your iPhone.  The data transfer occurs over WiFi.

Here is a quick reference to how to find common help pages for Principalm on iPhone:

How to install Principalm

How to use Principalm

iPhone Known Issues