Discovery’s Acorn: Support Tab
Support
Support Tab
The Support tab helps you diagnose issues with your schools data extraction. There are three main sections:
Diagnose a problem with your installation
The View Log Folder button opens an explorer window containing the log files and folders. The main log folder contains the log files generated by Acorn itself. There will also be a separate folder for each school you have licensed. The logs generated while the bridge extracts data for your school will be stored in the school log folder. Information about Acorn’s log file can be found here.
The Send button uploads the log files automatically to Discovery Software. The uploaded log files will help us identify and correct your issue. Any sensitive information in your data is removed before being sent.
Status information for each of your schools
The school table displays diagnostic information that allows you to see at a glace the last time the extract was run and its status. Each licensed school will appear in the table.
Help
There are 2 icons in the bottom left corner, that may be of use:
Knowledge Base: The knowledge base is use-able only if you have an internet connection. Pressing this button will open a web browser to the appropriate knowledge base page based on the page you are on when you click this button.
User Guide: This button will open up a local copy of this user guide. Be aware that the knowledge-base may be more up to date than the user guide, as the user guide can only be as current as the version of Acorn that you are using.