Connect encountered a problem creating the log file, what do I do?
When I start up Connect I receive this message: “Connect encountered a problem creating the log file. Please contact our support department for assistance. Close Connect once you have the required information.”
This message indicates that Connect is having trouble writing to its log file. It is normally caused by the file being locked by another process, or being set read-only.
Connect will have tried to recover from this error by trying to write a second Run Log with a unique timestamp. If you see the message above it means this has also failed.
Solutions:
The only solution for this problem is to determine why Connect is unable to write to the appropriate location.
- Typically the Run Log is written to these locations:
- Vista: C:\Users[user]\AppData\Roaming\Principalm Connect\
- WinXP: C:\Documents and Settings[user]\Application Data\Principalm Connect\
- If you are able to create or save a file to these folders, then please examine if Connect is being run as another user, perhaps that user does not have permission to write to that folder.
- The Application Data folder may also be on a shared network drive if you are using a domain user account. If this is the case perhaps network access is down. You local Technical help may be able to assist.
If you are able to create files in the above location, try running Principalm Connect again, if the problem persists, please do not hesitate to call our support department for assistance with this issue.