I click on the computer in the Sync screen of iPhone but nothing happens.
After updating to iPhone Update Service using Principalm Connect you should be able to open Principalm+ on the iPhone and on the Sync/Download screen see your computer listed.
If the computer is not listed try I can’t see any computers to sync to on my iPhone.
If the computer is listed, but the User and update date are grayed out, then the iPhone can see the computer but cannot connect.
This problem is caused by the incoming signal being blocked by your computer running the iPhone Update Service. We have not found all of the causes as of yet, but the most common cause is a firewall blocking the incoming signal.
Check out this article for help modifying your firewall settings: Principalm Update Service: Firewall Settings
If changing your firewall settings did not help, the best option is to try and connect by specifying the subnet your wireless is running on.
This article explains how to connect to a different subnet via your iPhone: iPhone: Connect via different subnet
If none of these solutions work please contact our support department and we will try and get you up and running.