My BlackBerry Media Card is not recognized.
If Principalm Connect is not recognizing your BlackBerry device or media card while synched via USB, please ensure the following Memory settings are set correctly:
To set BlackBerry Memory settings:
- Access the BlackBerry applications menu and select Options
- Choose Memory (or Media Card) ensure the following settings are as follows: Media Card Support – On Encryption Mode – None Media Transfer Protocol (MTP) – On Mass Storage Mode Support – On Auto Enable Mass Storage Mode When Connected – Yes
- Save settings
- Note: If your distirct is running BlackBerry Enterprise Server, the Encryption Mode may be set to “Security Password”. If you are unable to change this setting, you will need to follow the steps below to have your memory card shown as a removable disk drive:
- Connect your BlackBerry device to your computer using the USB cable
- You will be asked to enter the password for your BlackBerry on the device. Enter this password, and click OK.
- The memory card should now be shown as a removable disk drive on your computer, and you will be able to update your card with Principalm+.
If you are still not seeing your media card, this may be caused by mapped drives using the same drive the computer wants to give to your media card. You can check this by following the steps below:
- Go to your Start Menu
- Select Control Panel
- Then Administrative Tools
- Then Computer Management
- Under Storage, select Disk Management
You should see all of your drives listed. Look for your BlackBerry device’s media card and see if there is another drive with the same letter. If there is, right click on your BlackBerry device’s media card and:
- Select “Change Drive Letter and Path”
- Click “Change”
- Select a drive letter that is not in use and click OK
Finally go back to Principalm Connect, click Rescan and you should see the drive letter you selected in the list.