Connect Run Log
The Connect Run Log may be provide some insight into why Principalm Connect may have crashed, or to help determine why a problem is occurring. When contacting support we may ask a user to email this log file to us.
These logs do not contain any sensitive information. They provide a linear look at how Connect is running and may indicate where there was a problem.
These logs can be found on the machine running Principalm Connect, and are only generated after you have run Principalm Connect. The logs are over-written each time Connect is run.
Windows XP
C:\Documents and Settings\[user]\Application Data\Principalm Connect\ConnectRunLog.txt
- where [user] is the user with which you are logged on to the Windows machine.
- Application Data may be a hidden folder.
- To turn off hidden folders:
- Click
- Tools->Folder Options
- View tab
- Hidden files and folder, select Show hidden files and folders
Windows Vista and 7:
C:\Users\[user]\AppData\Roaming\Principalm Connect\ConnectRunLog.txt
where [user] is the user with which you are logged on to the Windows machine.
Mac OSX 10.5+
/Users/[user]/Library/Application Support/Principalm Connect/ConnectRunLog.txt.noindex
where [user] is the user with which you are logged on to the OSX machine.
File Format
This file is a text file and can be opened in Notepad.
The format of this file is as follows; The first 3 lines are the file header:
Principalm Connect 7.5.0.8 Last Run Log Tue, Apr 27, 2010: 12:46:36 PM OS: Windows Vista
The rest of the log contains information useful in diagnosing problems with running Principalm Connect. Please contact our support department for help in diagnosing problems: Email Support