Server Logs
The server logs may be needed to help troubleshoot connection issues; ensure the Principalm Update Service was started correctly; determine which port the service is running on; amongst others.
These logs can be found on the machine running Principalm Connect, and are only generated after you have updated at least once to the iPhone Update Service:
Windows XP, Windows Vista/7 (32-bit)
C:\Program Files\Discovery Software\Principalm\Principalm Update Service.exe.log.noindex
Older Versions of Principalm Connect placed this file in:C:\Documents and Settings\[user]\Application Data\Principalm Connect\ppserver\Principalm Update Service.exe.log.noindex
- where [user] is the user with which you are logged on to the Windows machine.
- Application Data may be a hidden folder.
- To turn off hidden folders:
- Click
- Tools->Folder Options
- View tab
- Hidden files and folder, select Show hidden files and folders
Windows Vista and 7 (64-bit):
C:\Program Files (x86)\Discovery Software\Principalm\Principalm Update Service.exe.log.noindex
Older Versions of Principalm Connect placed this file in:C:\Users\[user]\AppData\Roaming\Principalm Connect\ppserver\Principalm Update Service.exe.log.noindex
where [user] is the user with which you are logged on to the Windows machine.
Mac OSX 10.5+
file:///Users/[user]/Library/Application Support/Principalm Connect/ppserver/Principalm Update Service.log.noindex
where [user] is the user with which you are logged on to the OSX machine.
File Format
This file is a text file and can be opened in Notepad.
The format of this file is as follows:
Principalm Update Service 7.5.0.6 started on port(s) [Port Number], root [Location of executable file], directory [Profile ID], tag [Machine Name], user [Profile Name], date [Update Date/Time].
- port[s] [Port Number]: This is the port number that the service is running on.
- root [Location of executable file]: This is the location of the Principalm Update Service.exe file
- directory [Profile ID]: This is the internal id of the profile being used, it also indicates the directory name used by the update service.
- tag [Machine Name]: This is the current machine name or description that will be displayed on the iPhone sync screen.
- user [Profile Name]: This is the name of the current profile user.
- date [Update Date/Time]: This is the last update date/time.